Refunds and Returns
Your happiness is our number one priority at underwater.com.au. If you receive any products that are damaged or faulty, we will happily organise an exchange for you.
You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
In the event that you receive a defective or damaged product, a replacement will be dispatched (subject to availability) once we receive the faulty return, at our cost. We reserve the final right to determine if a product is actually faulty.
You are welcome to return unwanted items which are still new and in original packaging within 30 days of purchase for a full refund (Items that were shipped for free will have the actual shipping cost deducted from the refund). Cancelled or unwanted items returned after 30 days will attract restocking fees of 25%. Shipping fees are nonrefundable. Please ensure that all original items including packaging, manuals, etc... are returned. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit and we recommend return shipping by some form or registered trackable mail.